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Contract Manager

2 months ago

Ilford, Greater London, United Kingdom Howells Recruitment Full time

Repairs Manager - Social Housing

Competitive salary package - Permanent

Based in London

Our client, a leading Social Housing Repairs & Maintenance Contractor, is seeking a Repairs Manager to join their team in London. The key responsibility of this role is to manage a team of supervisors and tradespeople delivering a high-quality and commercially focused repairs service.

Key Responsibilities

Additional duties include:

  • To lead and ensure the efficient management of reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, while maximizing resident satisfaction and contributing to business performance and financial strength.
  • Ensure that all activities undertaken meet the client's business objectives, turnaround times, and other key performance indicators and work/quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers.
  • Maintain effective relationships with key stakeholders, clients, contractors, and residents, while promoting and championing our client's values and standards at all times. Deal with escalations of complaints, including disrepairs and Environmental Health Notices (EHN).
  • To...