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Designate Store Manager

1 month ago

Nottingham, Nottingham, United Kingdom JD Group Full time

Job Title: Designate Store Manager

Job Summary:

We are seeking a highly motivated and experienced Designate Store Manager to join our team at JD Group. As a Designate Store Manager, you will be responsible for assisting the Retail Management team in the day-to-day running of our stores within a specific area.

Key Responsibilities:

  • Assist the Retail Management team in achieving store KPIs
  • Take ownership of various duties and responsibilities
  • Provide exceptional customer service and motivate the workforce to drive sales
  • Ensure that customers are given considerate and responsible service throughout their visit
  • Deal with inquiries and complaints in a professional manner
  • Ensure that personal appearance and standard of dress for the internal team is in line with company guidelines
  • Have an understanding of the Customer Service measuring programme, Customer Satisfaction Surveys
  • Ensure that targets are achieved and, where possible, exceeded
  • Able to understand and interpret the relevant Oracle reports
  • Utilise in-store devices to drive sales and customer engagement
  • Confident use of the store's dashboard to analyse Footfall, ATV and Conversion
  • Attract, engage and motivate customers into making purchases in store by using the latest visual techniques
  • Ensure that the weekly brief has been actioned with the store
  • Ensure that all merchandise is correctly priced, price amendments are actioned and all POS is correctly displayed
  • Keep stock on display clean and presentable at all times
  • Develop internal staff and promote progression within the group
  • Monitor the Training and Development site and keep track of staff progression by the relevant E-assessments
  • Assist with store recruitment, new starter inductions, and staff training
  • Management development should be prioritised with the use of the Trainee Management Academy

Requirements:

  • Retail Management experience
  • Excellent Time Management skills
  • Strong verbal and written communication skills
  • IT skills - Microsoft Outlook, Word and Excel
  • Willing to travel

What We Offer:

  • Incremental Holiday Allowance
  • Staff Discount On JD Group and other brands within the organisation
  • Pension Scheme
  • Personal development opportunities to learn and develop at work

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced individual who is passionate about delivering exceptional customer service and driving sales, we would love to hear from you.