IT Service Delivery Expert
1 week ago
CDW is a leading multi-brand provider of information technology solutions to business, government, education, and healthcare customers around the globe. As a Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers across the United States, United Kingdom, and Canada.
Our Mission
CDW prides itself on making amazing happen. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Empowering leadership makes things happen and inspires our teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.
Your Role
The Technical Support Specialist will work closely with our customers to deliver high-quality onsite services, leveraging their technical expertise and problem-solving skills to drive exceptional results.
What You Will Do
* Provision onsite basic hardware support, PC and laptop imaging, helpdesk, desktop support, VC support, printer support, installations, moves, and changes, and first/second-line support.
* Collaborate with other internal teams (Applications, Infrastructure).
* Escalate calls to the third-line team as necessary.
* Communicate effectively with customers and stakeholders to manage expectations and resolve issues efficiently.
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