Table Service Expert

5 days ago


Cardiff, Cardiff, United Kingdom Redefined Ltd Full time

Job Title: Table Service Expert

We are seeking a highly skilled Table Service Expert to join our team at Redefined Ltd. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and creating a memorable experience for our guests.

The successful candidate will have excellent interpersonal skills, be able to work well under pressure, and possess a strong passion for delivering exceptional customer service. Previous experience working in a gaming or hospitality environment is essential.

Salary: £25,000 - £35,000 per annum (dependent on experience)

Key Responsibilities:

  1. Welcome customers warmly into the business
  2. Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
  3. Work with your colleagues to provide efficient and dynamic service
  4. Deliver an excellent quality experience by evaluating individual needs and acting upon this information
  5. Communicate effectively with colleagues and card room supervisor
  6. Create an environment of community and fun
  7. Show immaculate technical standards in dealing, chip skills, bet calculation, and enforcing the rules of the game
  8. Interact with customers in a range of ways that are consistent with their experience and ability in the game
  9. Maintain the security of the game, cash, and assets
  10. Ensure you proactively comply with all regulations, particularly for licensing conditions and safer gambling

Required Skills and Qualifications:

  1. Positive attitude
  2. Experience of working successfully in a hospitality role
  3. Previous experience working as a poker dealer (Preferred)
  4. Fanatical about delivering unrivalled customer experience
  5. Ability to collaborate with the wider business
  6. Comfortable with change and ability to embrace new ways of working
  7. Good interpersonal skills and conflict resolution
  8. Must be able to work shifts at any time of the day, including weekends and bank holidays


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