Table Service Expert
5 days ago
Job Title: Table Service Expert
We are seeking a highly skilled Table Service Expert to join our team at Redefined Ltd. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and creating a memorable experience for our guests.
The successful candidate will have excellent interpersonal skills, be able to work well under pressure, and possess a strong passion for delivering exceptional customer service. Previous experience working in a gaming or hospitality environment is essential.
Salary: £25,000 - £35,000 per annum (dependent on experience)
Key Responsibilities:
- Welcome customers warmly into the business
- Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
- Work with your colleagues to provide efficient and dynamic service
- Deliver an excellent quality experience by evaluating individual needs and acting upon this information
- Communicate effectively with colleagues and card room supervisor
- Create an environment of community and fun
- Show immaculate technical standards in dealing, chip skills, bet calculation, and enforcing the rules of the game
- Interact with customers in a range of ways that are consistent with their experience and ability in the game
- Maintain the security of the game, cash, and assets
- Ensure you proactively comply with all regulations, particularly for licensing conditions and safer gambling
Required Skills and Qualifications:
- Positive attitude
- Experience of working successfully in a hospitality role
- Previous experience working as a poker dealer (Preferred)
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Comfortable with change and ability to embrace new ways of working
- Good interpersonal skills and conflict resolution
- Must be able to work shifts at any time of the day, including weekends and bank holidays
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