Technical IT Support Specialist

2 weeks ago


London, Greater London, United Kingdom Adesfoods Full time

Company Overview:


Cash & Carry, Supplier of Foods & Drinks, Wholesale & Retail



About the Role:


We are seeking a motivated and detail-oriented Technical IT Support Specialist to join our team in London.



Job Responsibilities:


The successful candidate will be responsible for:



  • Planning, monitoring, and executing maintenance activities on systems and networks within the organization
  • Installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems over the phone or in person


Main Duties:


The Technical IT Support Specialist will perform the following tasks:



  • Install and configure computer hardware, operating systems, and applications
  • Monitor and maintain computer systems and networks
  • Talk to staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Provide support, including documentation and relevant reports
  • Support the roll-out of new applications
  • Set up new users' accounts and profiles and deal with password issues
  • Liaise with third-party vendors and service providers
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers


Requirements:


To be successful in this role, you will need:



  • Good experience supporting Office 365
  • Experience with Microsoft Windows 7/10 OS and application support
  • Experience with Active Directory, SharePoint, and Sage software suite


Salary and Benefits:


This is a competitive salary role located in London. The salary is estimated at £35,000 - £45,000 per annum, depending on experience. We offer a range of benefits, including opportunities for professional development and growth.



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