Fitness Experience Host
4 weeks ago
At Everlast Gyms, we're passionate about delivering exceptional experiences to our members. As a Membership Experience Host, you'll play a vital role in ensuring every guest feels welcome and valued.
Main Responsibilities:
- Maximise member and guest experiences through excellent customer service.
- Support sales and retention of memberships by providing exceptional service.
- Contribute to maintaining high cleaning and hygiene standards in the club.
- Act as a competent key holder, covering shifts as required.
- Stay up-to-date with membership software and gym floor operations.
- Participate in fitness challenges and contribute to a positive gym floor environment.
- Support the Fitness Manager with gym floor operations.
- Ensure you're familiar with our products and services.
- Take an active role in maintaining the cleanliness of facilities.
- Drive secondary spend targets and resolve member complaints efficiently.
Requirements:
- Outgoing personality with a positive mindset.
- Administrative competence.
- Driven and ambitious, with a desire to learn and develop.
- Willingness to participate in learning and development opportunities.
- Able to adapt to operational key holder duties.
- Passion for fitness, administration, and customer service.
- Flexibility to work shifts and take on additional duties.
- Target-focused, with a commitment to supporting sales and retention.
About Us:
We're a dynamic company that values our people and their passion for fitness. Our core principles include thinking without limits, owning our roles, and being relevant to our people, partners, and the planet.
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