Frontline Client Resolution Professional
24 hours ago
Job Title: Frontline Client Resolution Professional
beBee Professionals is seeking an experienced and empathetic Frontline Client Resolution Professional to work in our Bristol office. This role involves handling customer inquiries, providing product and service information, and resolving customer issues efficiently.
Key Responsibilities:
- Handle customer inquiries through various channels such as phone calls, emails, and live chats.
- Offer accurate product and service information to customers.
- Efficiently resolve customer issues and escalate when necessary.
- Process customer orders and manage account details.
- Keep records of customer interactions and follow-up tasks.
- Collaborate with other departments to ensure exceptional customer satisfaction.
- Assist with administrative tasks when required.
Requirements:
- Previous experience in a customer-facing role is highly preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Capacity to work independently and as part of a team.
- Flexibility to work varied hours, including weekends.
Compensation and Benefits:
- A competitive salary of £30,000 - £35,000 per annum, based on performance.
- Pension scheme and comprehensive healthcare benefits.
- Ongoing training and development opportunities.
- A supportive work environment with clear career progression paths.
- Flexible working options to suit individual needs.
We are seeking a dedicated and results-driven individual to join our team as a Frontline Client Resolution Professional. If you have a passion for delivering exceptional customer experiences and possess the necessary skills and qualifications, please submit your CV for consideration.
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