Client Service Manager Lead

5 days ago


Manchester, United Kingdom Airswift Full time
Job Description

Airswift, a leading workforce solutions provider to the STEM industries, is seeking an experienced Client Service Manager Lead. This role involves managing and selling services to assigned clients, maintaining and expanding Airswift's client and contractor base, and diversifying service lines.

The ideal candidate will have strong interpersonal, communication, organisation, and time management skills. They should be adept in time management and demonstrate structure in thinking. The position requires a high level of self-motivation and objectivity, with the ability to apply strategic vision and sales acumen to a highly challenging 'fast growth' style role.

Key Responsibilities:

  • Develop trusted relationships with stakeholders, resolve debts, and maintain a candidate hotlist.
  • Coordinate with the Delivery Centre to secure client work orders and ensure service delivery meets client needs.
  • Maintain sales targets (KPIs) agreed upon with the Regional Sales Director.
  • Monitor and review monthly sales performance against forecast.
  • Ensure compliance with standardised workflows to effectively manage project delivery within the contracted scope, timeline, and cost.

Requirements:

  • At least three years of experience in a similar capacity or equivalent experience in a similar role.
  • Accredited degree or equivalent work experience.
  • Experience working in ATS and CRM systems.
  • Account management experience with a proven record of providing excellent customer service.

What We Offer:

  • An attractive monthly base salary of $80,000 + competitive commission/performance bonus.
  • Genuine career progression opportunities, either locally or globally.
  • World-class training programmes and development opportunities.

Our Core Values:

  • Growth - In life and business, one must grow to flourish and achieve high ambitions.
  • Life – Above all else, we value life.
  • Excellence - We deliver, holding ourselves accountable for results.
  • Integrity - We are ethical, open, honest and authentic.

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