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Store Operations Manager
2 months ago
Wickes is a dynamic and customer-focused organization that values innovation and teamwork. We're seeking a highly organized and motivated individual to join our store leadership team as a Duty Manager. As a key member of our team, you will be responsible for leading the store in the absence of the Operations Manager, ensuring the smooth operation of the store, and providing exceptional customer service. Your key responsibilities will include:
**Key Responsibilities:**
* Lead the store in the absence of the Operations Manager, ensuring the store is trading legally and safely, and customers' needs are met.
* Support the wider management team in ensuring key control measures and security practices are managed in accordance with company procedures and policies.
* Complete store routines documents, ensuring the store is trading legally and safely, and customers' needs are met.
* Manage colleagues, including providing day-to-day supervision, motivation, welfare, arranging staffing levels, and supporting recruitment, induction, and training & development.
* Work with the store leadership team to ensure the whole store operates effectively, supporting the achievement of sales and cost targets.
**About You:**
We're looking for someone with experience in running a fast-paced customer-facing environment, who can handle the variety that each day at Wickes brings. You will be highly organized, with a passion for ensuring our customers receive the best service we can deliver, all while inspiring and leading your team.
**What We Offer:**
We'll provide you with fantastic learning and development opportunities, as well as a benefits package that includes a competitive bonus, save-as-you-earn scheme, contributory pension scheme, colleague discount, and a discount platform with savings and cash back at numerous retailers. Our widely recognized wellbeing strategy is something we're proud of at Wickes, and we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause, and fertility support.
**Inclusive Workplace:**
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you're interested in flexible working, you can read our flexible working statement here or let us know when you apply and we can discuss this further.
