Product Enablement Specialist

3 weeks ago

Birmingham, Birmingham, United Kingdom caia - Jobboard Full time
Product Enablement & Transformation Role Overview

As a Product Manager/Owner for ProFees, you will be responsible for working within our Professional Services category, owning tools like Fieldglass and other MSP-owned applications to progress and enable our Consulting, Advisory, Temp Staffing and Non-employee strategy. You will understand and facilitate optimization of the E2E associated infrastructure supporting the business process & strategy, engaging deeply with users and stakeholders on a regular basis.

Principal Responsibilities
  • Own the Product strategy for our Professional Services Procurement Product, primarily driving the platform strategy of Fieldglass, but also partnering across MSP products, enriching data with other data from the data lake to deliver a seamless product experience.
  • You will have a bias for user experience, seeking to refine the product and drive user-centric platform strategies to make the buying process seamless, orchestrated, controlled and transparent.
  • You will be data-led in your decision making, having an insatiable appetite for information to make better decisions and understand application adoption and success.
  • You will be an excellent business partner, enrolling Engineering, Sourcing and our business stakeholders to ensure complete engagement and the best outcome.
  • You will work with other Product SMEs to identify and drive a robust prioritization of enhancement requests, and work to adopt new functionality being released by SAP as well as including identification of in-house changes that optimize usage or user experience across the S2P lifecycle.
  • Liaise with Engineering and development teams in communicating business requirements, data migration, testing and deployment of new infrastructure capabilities.
  • Analyze, document and update business requirements and manage changes made to requirements.
  • Work with S2P Reporting Team & SM Engineering to develop scorecards & KPIs to monitor and track SLA and manage the vendor relationships, to ensure adequate performance & stability.
  • Pro-actively work with the wider team on the day-to-day technical queries related to system logic and perform defect/data analysis as well as support specific audits, internal and external.
  • Communicate progress and relevant updates to project drivers, relevant functions and maintain key documentation of approvals where required.

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