Karaoke Experience Specialist
2 weeks ago
About the Role:
We are seeking a vibrant and charismatic individual to join our team as a Karaoke Experience Specialist. As a key member of our front-of-house team, you will play a crucial role in delivering exceptional customer experiences and creating an unforgettable atmosphere for our guests.
Your Key Responsibilities:
- Work collaboratively with the team to ensure seamless service delivery and exceptional customer satisfaction
- Provide exceptional customer service, responding to queries and addressing any concerns in a professional and courteous manner
- Engage with customers, build rapport, and create a welcoming atmosphere that encourages repeat business
- Promote our brand and services through effective communication and upselling opportunities
- Work effectively in a fast-paced environment, managing multiple priorities and deadlines
- Contribute to the development and implementation of innovative ideas to enhance the customer experience
About Us:
Lucky Voice is a leading entertainment company that offers unique and unforgettable experiences. Our venues provide a vibrant and lively atmosphere, with a focus on delivering exceptional customer service and creating lasting memories for our guests.
What We Offer:
- Competitive hourly rate, including tronc
- 100% of tronc goes to you
- Private healthcare
- Employee Assistance Program
- 50% discounted drinks and food for you and four friends
- Free karaoke hire for you and four friends
- 20% Friends and Family discount on room hire
- 30% Discount on merchandise and Karaoke Kits
- Employee Rewards/Discount platform
- Staff socials, monthly drinks, and two Christmas parties
Requirements:
- Previous experience in customer-facing roles, preferably in the hospitality or entertainment industry
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Ability to work effectively in a fast-paced environment, managing multiple priorities and deadlines
- Flexibility to work a variety of shifts, including evenings and weekends
- Availability to commit to a minimum of six months in the role
How to Apply:
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, please submit your application, including your CV and a cover letter outlining your relevant experience and skills.
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