Karaoke Experience Specialist

2 weeks ago


London, Greater London, United Kingdom Lucky Voice Full time

About the Role:


We are seeking a vibrant and charismatic individual to join our team as a Karaoke Experience Specialist. As a key member of our front-of-house team, you will play a crucial role in delivering exceptional customer experiences and creating an unforgettable atmosphere for our guests.



Your Key Responsibilities:



  • Work collaboratively with the team to ensure seamless service delivery and exceptional customer satisfaction
  • Provide exceptional customer service, responding to queries and addressing any concerns in a professional and courteous manner
  • Engage with customers, build rapport, and create a welcoming atmosphere that encourages repeat business
  • Promote our brand and services through effective communication and upselling opportunities
  • Work effectively in a fast-paced environment, managing multiple priorities and deadlines
  • Contribute to the development and implementation of innovative ideas to enhance the customer experience


About Us:


Lucky Voice is a leading entertainment company that offers unique and unforgettable experiences. Our venues provide a vibrant and lively atmosphere, with a focus on delivering exceptional customer service and creating lasting memories for our guests.



What We Offer:



  • Competitive hourly rate, including tronc
  • 100% of tronc goes to you
  • Private healthcare
  • Employee Assistance Program
  • 50% discounted drinks and food for you and four friends
  • Free karaoke hire for you and four friends
  • 20% Friends and Family discount on room hire
  • 30% Discount on merchandise and Karaoke Kits
  • Employee Rewards/Discount platform
  • Staff socials, monthly drinks, and two Christmas parties


Requirements:



  • Previous experience in customer-facing roles, preferably in the hospitality or entertainment industry
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Ability to work effectively in a fast-paced environment, managing multiple priorities and deadlines
  • Flexibility to work a variety of shifts, including evenings and weekends
  • Availability to commit to a minimum of six months in the role


How to Apply:


If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, please submit your application, including your CV and a cover letter outlining your relevant experience and skills.



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