Enterprise Technical Support Analyst

5 days ago


Leicester, Leicester, United Kingdom Fruition IT Resources Limited Full time
Job Details

This is a full-time position based at our Leicester Head Office within a supportive and collaborative IT team.

Requirements

To succeed in this role, you will need:

  • Strong knowledge of ITIL or similar ITSM frameworks (incident, problem, and change management).
  • Familiarity with KPIs, SLAs, and reporting tools to evaluate service performance.
  • Good understanding of enterprise IT systems.


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