IT Support Specialist
3 weeks ago
Job Summary:
We are seeking a skilled IT Support Specialist to join our team at Healthshare. As a key member of our application and data team, you will play a crucial role in supporting the configuration, administration, and management of various systems, including NHS IT Systems, clinical systems, and Microsoft technologies.
Key Responsibilities:
- Perform routine tasks, such as account requests and configuration changes.
- Provide technical support to Healthshare staff and NHS staff through the support desk, including email and telephone assistance.
- Diagnose and resolve technical problems, working with application supplier support teams and documentation.
- Collaborate with the team to test changes and promote an "untested is unsafe" mindset.
- Develop knowledge and understanding of health IT systems, building competencies alongside.
- Provide out-of-hours and weekend support on a rotational basis.
Requirements:
To be successful in this role, you will need to have a strong understanding of IT systems and a passion for delivering excellent customer service. You will also need to be able to work effectively in a team environment and be willing to learn and develop your skills.
What We Offer:
As a valued member of our team, you will have the opportunity to work on a range of exciting projects, develop your skills and knowledge, and contribute to the success of our organization.
Language: English
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