IT Support Specialist

2 days ago


West Malling, Kent, United Kingdom Clearwater People Solutions Ltd Full time
Service Desk Analyst Opportunity

We are seeking a skilled Service Desk Analyst to join our Support team at Clearwater People Solutions Ltd. The successful candidate will be responsible for delivering technical assistance to our internal customers at a 1st and 2nd Line level.

Key Responsibilities:
  • Provide 1st line support via telephone, ITSM tools, email, and walk-ins for all IT, Network, Telephony, Remote Access, and desktops.
  • Provide 2nd line support via telephone, ITSM tools, and deskside for all issues escalated from 1st line and work with 3rd line teams where necessary to facilitate resolution.
  • Log and perform analysis, including accurate prioritization of all Incidents and Service Requests.
  • User Administration activities across IT-controlled systems, including unlock/resets and starters/leavers.
Requirements:
  • Minimum 2 years of experience in previous Service Desk and Desktop roles, including knowledge of Incident and Service Request disciplines (ITIL Foundation desirable).
  • Knowledge and experience of PC hardware/software setup and configuration, including Windows 10/11, mobile device management (MS InTune and Defender desirable), Active Directory, Office, and ITSM logging tools.


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