Financial Collections Professional

4 days ago


Swindon, Swindon, United Kingdom Thames Water Utilities Limited Full time

About the Job

Thames Water Utilities Limited is seeking a Financial Collections Professional to join our team. As a key member of our collections team, you will be responsible for recovering outstanding payments from customers and ensuring that all interactions are conducted in a professional and respectful manner.

Key Responsibilities

  • Proactively contact customers with overdue accounts via phone, email, and letters to discuss their financial obligations and secure payments.
  • Negotiate payment plans with customers to ensure compliance with company policies and regulatory guidelines.
  • Identify risks and escalate accounts requiring further action to the appropriate team for resolution.
  • Maintain accurate records of customer interactions, ensuring up-to-date account information and well-documented actions.

Requirements

To succeed in this role, you will need proven experience in roles involving challenging customer interactions, such as debt recovery, customer service, or credit control. You should also have confidence managing multi-channel communications, including phone, email, and letters, and proficiency with Microsoft Office.

Benefits

  • A competitive salary of £24,560 per annum.
  • 24 days of annual leave, increasing with service, plus bank holidays.
  • A contributory pension scheme with employer contributions of up to 12%.
  • Comprehensive training to equip you for success.
  • Access to our benefits hub, offering discounts and well-being resources.


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