Technical Support Specialist

3 weeks ago


Bolton, Bolton, United Kingdom Intercity Technology Full time

The ideal candidate will have experience in a technical helpdesk environment and strong communication skills. This role may require out-of-hours work at agreed overtime rates. We offer full training on Core Intercity Products and a Team Leader will help plan your career progression and necessary training.

Key Responsibilities:
  • First Line Support: Provide first contact telephone and email reception in support of ISOC delivered services.
  • Service Quality: Recommend improvements to Intercity services and service quality.
Requirements:
  • A minimum of one year's recent experience working in a technical help desk or IT service desk role.
  • Previous, recent ITIL experience desirable.
  • Previous, recent Customer Service training desirable.
  • Previous, recent shift working, including unsociable hours, desirable.
What We Offer:
  • 23 days holiday and a day off for your birthday (plus 8 days holiday in lieu of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
  • Annual pay review.
  • Holiday Buy Scheme.
  • All-company bonus scheme.
  • Employee assistance programme.
  • Company pension.


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