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Life Underwriting Transformation Director
2 months ago
The Life Underwriting Transformation Director will play a pivotal role in managing and driving transformational change across our underwriting processes. This role will oversee the underwriting, nurses, concierge, and new business teams from quote to cover, ensuring the seamless integration and efficiency of operations.
Key Responsibilities- Define the strategy and plan for Life Adviser Service Operations in alignment with the overall business strategy and goals.
- Provide mentorship, guidance, and professional development opportunities for team members.
- Create a high performance culture where people have the freedom and desire to develop and aspirations to over achieve.
- Drive and implement transformational change initiatives to optimize underwriting & service processes.
- Develop and execute strategies to improve efficiency, accuracy, and customer experience.
- Delivery of technology solutions to meet changing broker, franchise and employer requirements and provide optimal simplicity in engaging with the business.
- Engaging with a significant change programme and driving change in the business by ensuring that the team are empowered to identify.
- Oversee the end-to-end underwriting process, from quote to cover. Ensure adherence to underwriting guidelines, risk assessment protocols, and regulatory requirements.
- Establish Management Information and KPIs, analyse data to determine operational effectiveness and areas for improvement.
- Engage with internal and external stakeholders to understand needs and deliver exceptional service.
- Identify and implement innovative solutions to enhance underwriting efficiency and accuracy.
- Deliver efficiency and effectiveness targets, focusing on automation and customer experience.
- Evidence of working at senior levels and sales teams.
- Private Medical, Life or Insurance experience.
- Excellent planning and organisational skills.
- Excellent communication, coaching and feedback skills.
- Substantial experience in life underwriting, with at least 5 years in a leadership role.
- Proven experience in managing transformational change initiatives.
- Strong understanding of underwriting processes, risk assessment, and regulatory requirements.
- Evidence of supporting the delivery of large system change, specially to drive process and customer benefit.
- Bachelors degree in Business, Finance, Insurance, or a related field (advanced degree preferred).
- Ability to think strategically and drive innovation.
