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Customer Liaison Assistant
2 months ago
The Role
Customer Service Excellence
We are seeking a highly organized and customer-focused individual to join our team as a Customer Liaison Assistant. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, resolving queries, and ensuring that their needs are met.
Key Responsibilities
- Manage customer inquiries and resolve issues in a timely and professional manner.
- Liaise with site management teams, customer care technicians, and external subcontractors to ensure efficient completion of remedial works.
- Maintain accurate records and reports, including defect reports and customer communication.
- Provide administrative support to the customer service department, including checking invoices and forwarding for payment.
- Collaborate with the team to achieve customer satisfaction and resolve complaints in a fair and timely manner.
Requirements
- Strong administration skills and knowledge of Microsoft Office.
- Excellent communication and problem-solving skills.
- Ability to work under pressure and manage time effectively.
- Flexibility and adaptability to changing requirements.
- Basic understanding of customer service principles and practices.
About Avant Homes
Avant Homes is a leading homebuilder committed to delivering exceptional customer service and quality homes. We are a dynamic and growing company that values our employees and customers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
