Digital Technology Architect
1 week ago
Roc Technologies is seeking a skilled Service Architect to play a critical role in shaping and standardising our approach to Service Design, Technology, and Delivery. As a Service Architect, you will discover, compose, and prescribe service solutions to help clients overcome challenges through managed and/or outsourced services.
Key Responsibilities:
Engage with prospects and customers at all levels, including executive-level stakeholders, to support new sales and growth opportunities.
Present service solutions that showcase Roc's value and competitive advantage.
Develop and maintain Service Architecture plans for Roc's Shared Managed Service function, Network Operations Center (NOC), and key customer base.
Refine and create managed service pricing tools and cost models to meet and exceed gross margin targets.
Manage Roc's Managed Service collateral and contribute to business development initiatives.
Identify and introduce new tools, technologies, and methodologies that enhance Roc's service delivery capability.
Drive efficiencies of scale by promoting the use of Roc's shared managed services function and standard offerings.
Requirements:
Deep understanding of IT Managed Services, including Service Desk Outsourcing, Managed Infrastructure Services, and End User Computing Outsourcing.
Strong commercial acumen, with experience in cost modeling and driving efficiencies across Managed Service contracts.
Proven track record of architecting successful bids for medium to large Managed Services contracts.
At least 10 years of experience in a Service Architect/Consultancy role, showcasing clear career progression.
Strong understanding of ITIL-based processes.
Excellent interpersonal and communication skills, with experience influencing stakeholders at the executive level.
Experience in onboarding new technologies and methodologies from concept to high-quality services.
Previous experience working within a Managed Service Provider.
Preferred Skills:
Experience in networking managed services (Aruba Central, Cisco Meraki, Juniper MIST).
Expertise in Microsoft managed services, including Azure, infrastructure management, and M365 technologies.
Knowledge of tools such as ServiceNow, SolarWinds, and NinjaOne.
Experience in SOC services provision.
At Roc Technologies, you will play a key role in shaping the future of our services while working alongside industry experts. If you are passionate about driving transformation in IT services and want to make a real impact, we'd love to hear from you.
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