IT Support Service Delivery Specialist
4 weeks ago
GradBay's Mission-Critical Software Application:
">We are seeking a highly skilled Application Software Support Team Lead to manage, grow, and develop a team of professionals who will provide exceptional break/fix support and upgrades for our mission-critical software application.
">About the Role:
">The ideal candidate will have a strong understanding of Microsoft Azure, excellent leadership skills, and experience in managing teams.
">Key Responsibilities:
">• Manage a team of 4-5 individuals providing break/fix support and potential upgrades for our software application
">• Analyze individual needs to create coaching or training programs
">• Review and enhance existing Support-Desk business processes
">• Ensure delivery of high-quality client service
">Requirements:
">To be successful in this role, you will need:
">• A strong understanding of Microsoft Azure
">• Excellent leadership and management skills
">• Experience in managing teams and delivering high-quality client service
">• Strong analytical and problem-solving skills
">• Ability to recruit and train new talent
">Salary and Benefits:
">The salary for this position is estimated to be around £40,000 - £45,000 per annum, depending on experience.
">As a member of our team, you can expect a range of benefits, including opportunities for professional growth and development.
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