Clinical Administrator/Receptionist

4 weeks ago


Bury, Borough of Bury, United Kingdom Northern Care Alliance NHS Foundation Trust Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Clinical Administrator/Receptionist. This is an exciting opportunity to provide administrative and reception services to our Physiotherapy Service at Fairfield General Hospital.

Key Responsibilities
  • Provide a welcoming environment for patients and visitors, greeting and receiving them in a professional manner.
  • Operate a patient booking system, offering patients a choice of appointments based on location, waiting times, and availability of relevant clinicians.
  • Process referrals, input patient details into computerized systems, and prepare notes for clinics.
  • Deal with patient queries by telephone and in person, providing excellent customer service and communication skills.
  • File and archive case notes, maintaining confidentiality and adhering to information governance policies.
  • Monitor stocks of stationery and office supplies, ensuring the department is well-equipped and organized.
  • Open, sort, and distribute mail, including email information and telephone messages.
Requirements
  • Education to GCSE level or equivalent, including Mathematics and English.
  • Computer skills qualification, such as ECDL or CLAIT.
  • Customer Service or Administration qualification, such as an NVQ.
  • Working knowledge of Microsoft Office Outlook, Word, and Excel.
  • Knowledge of Information Governance, with regard to maintaining confidentiality.
About Us

The Northern Care Alliance NHS Foundation Trust provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham, and Salford, to save and improve lives.

We believe in our power and potential to make a difference and are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners.



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