Administrative Support Specialist
2 days ago
Operational Support Officer
Location: Scunthorpe
Salary: £12.18 p/h
This is an exciting opportunity to join our team as an Operational Support Officer, providing technical administrative support across all of Waste Services functions.
About the Role
We are seeking a highly organized and skilled individual to provide specialist technical support, undertaking a full range of clerical/administration duties in our busy office environment.
Main Responsibilities
- To provide friendly and caring support for all enquiries, including giving and receiving information for customers both internal and external, Waste Services staff, call centre staff and operatives, by phone/fax/email and face to face.
- Initiate the investigation and resolution of complaints and enquiries, however received, relating to the delivery of Waste Services by the council or its appointed agents
- To monitor and maintain the generic email address for all waste related incoming correspondence and act as necessary.
- Input and maintain accurate records, in the MAYRISE system with details of Waste Services data.
- To interrogate and produce various reports as required.
- To assist the service area as a whole by providing the administrative function with information, reports and research which will contribute to the establishment of documents.
- Perform clerical duties for office based staff to include (but not be limited to) word processing, spreadsheets and use of databases and bespoke information technology systems, plus filing, faxing, document distribution, archiving, photocopying and minute taking.
- Issue rechargeable accounts for recovery of finance following Commercial Waste accounts and contractor claims, including investigation to gather evidence and information to justify recharge.
- Process invoices for payment by due date to meet performance targets, by reconciling with order/delivery and entering actual costs onto the bespoke costing system and invoice details into the council e-financials system for payment.
- To establish systems for the receipting of incoming post and to co-ordinate out going communications on a daily basis.
- Coordinate office supplies and stationary for all staff and place orders.
Requirements
- Experience and use of different software packages, in particular a high level of expertise in word processing (Word), spreadsheets (Excel), databases (Access), Powerpoint, and e-mail.
- Experience in the use of electronic financial management systems including invoicing & sundry debtors.
- Previous experience of working in an administration environment.
- NVQ Level 2 or equivalent.
- Experience of database systems and reporting techniques.
- Ability to produce accurate work.
- Experience of dealing with members of public on the telephone or via reception including conflict complaints.
- Ability to clearly express themselves verbally, in writing with a high level of accuracy and numeracy.
- Ability to work on own initiative or as part of a team.
- Ability to work to tight deadlines, manage own workload and constantly changing prioritises to meet performance targets.
- Ability to work under pressure during and outside core working hours.
- Able to demonstrate good customer care and telephone skills including the use of diplomacy, enthusiasm, helpfulness and flexibility in work situations.
- Able to demonstrate sensitivity, confidentiality and understanding of Data Protection Issues.
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