Senior Network and Service Delivery Expert

1 month ago


Coventry, Coventry, United Kingdom Coventry Building Society Full time

We're proud to be a building society, committed to our purpose of empowering people through life's journey.

As a leading provider in the UK, we're focused on delivering exceptional services that make a real difference in our members' lives.

About the role

This is an exciting opportunity for a seasoned professional to join our team as a Senior Network and Service Delivery Expert. In this pivotal role, you'll be responsible for overseeing the strategic management of our network infrastructure and ensuring seamless service delivery to our customers.

Key responsibilities:

  • Develop and implement effective strategies for network optimization, leveraging your expertise in Cisco switching and routing protocols (CCNA/CCNP) and BGP routing protocols.
  • Lead the implementation of cutting-edge technologies, such as MPLS, to enhance network performance and reliability.
  • Collaborate with cross-functional teams to identify areas for improvement and drive process enhancements, resulting in increased efficiency and reduced costs.
  • Analyze and resolve complex network issues, applying your knowledge of SAAS voice services like Genesys and Microsoft Teams.
  • Provide expert guidance and support to junior team members, fostering a culture of continuous learning and growth.
  • Stay up-to-date with industry trends and best practices, incorporating new knowledge into our network architecture design and software design principles.
  • Schedule: Hybrid – minimum of two days per week onsite to ensure team engagement and maintain service focus.

About you

To succeed in this role, you'll need to possess:

  • Proven experience in network management, preferably in a large commercial or mission-critical environment.
  • In-depth knowledge of ITIL-based service management frameworks, including change control, release procedures, and tools.
  • Excellent analytical and problem-solving skills, with the ability to troubleshoot complex network issues.
  • Strong communication and interpersonal skills, with experience in collaborating with cross-functional teams.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Familiarity with Ansible, JIRA, Confluence, and other relevant tools.
  • Possess a valid CCNA/CCNP certification and/or equivalent experience in Cisco switching and routing protocols.
  • Experience with network architecture design, supporting infrastructure, and software design principles.
  • Background in SAFe Agile methodologies and AWS/Azure cloud platforms.
  • Knowledge of Solarwinds enterprise monitoring and NCM, as well as Checkpoint/Cisco ASA firewalls and Cisco ISE, Prime, DCNM, APIC-EM toolsets.

What we offer

As a member of our team, you can expect:

  • A competitive salary range: £65,000 - £85,000 per annum, depending on experience.
  • A comprehensive benefits package, including pension scheme, life assurance, and flexible working arrangements.
  • Ongoing training and development opportunities, helping you stay at the forefront of industry trends and best practices.
  • A dynamic and inclusive work environment, valuing diversity and promoting equal opportunities for all employees.
  • The chance to work on high-profile projects, driving innovation and excellence in our field.

About Coventry Building Society

We're a mutual organization, dedicated to serving our members and empowering them to achieve their goals. Our commitment to community involvement, social responsibility, and environmental sustainability sets us apart from other financial institutions. Join us, and become part of a team that truly makes a difference in people's lives.



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