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Maternity Administrative Assistant
2 months ago
About the Role
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is seeking a highly organized and customer-focused Administrative Assistant to join our Maternity Unit team. As a key member of our team, you will provide a comprehensive reception and administration service to clients, visitors, clinical and non-clinical staff.
Key Responsibilities
- Provide administrative support to the Maternity Unit team, including maintaining clinic lists electronically using the Medway System and CRIS.
- Book and outcome appointments, and acknowledge referrals from Community Midwives and book appointments as appropriate.
- Provide a high-quality customer service experience to patients, relatives, and carers, responding to their queries and concerns in a polite and effective manner.
- Work flexibly within the multidisciplinary team, prioritizing the needs of the service user and maintaining a high standard of accuracy in all tasks.
- Use Microsoft packages and other IT systems to maintain accurate records and reports.
Requirements
- Previous experience in a healthcare or public setting, with a focus on administration and customer service.
- Clerical/administration experience, including filing and/or reception.
- Experience of dealing with the public, both on the telephone and in person.
- Good IT skills, including Microsoft packages.
- Effective communication and interpersonal skills, with the ability to work under pressure and meet deadlines.
About Us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites. We are committed to delivering excellent care to the people of Bristol, Weston, and beyond, and are proud to be a digital exemplar and a leader in innovation and research.
