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Installation Specialist

2 months ago

Redditch, Worcestershire, United Kingdom Marubeni Komatsu Ltd Full time
About the Role

We are seeking a highly skilled Installation Specialist to join our team at Marubeni Komatsu Ltd. As an Installation Specialist, you will be responsible for carrying out installations of aftermarket MC and MG systems, providing excellent customer service, and supporting the sales team with technical backup.

Key Responsibilities
  • Carry out installations of aftermarket MC/ MG systems, including responding timely to requests, delivering accurate installations, and producing documentation post-installation.
  • Assist and carry out site localisations and base station setups where required.
  • Provide training support for installs of aftermarket MC/ MG systems on site and at point of sale.
  • Update CRM system with support call details, install details, and asset details.
  • Maintain close liaison with customers and other departments to ensure the promotion of MDiG.
Requirements
  • Experience of working with heavy plant and machinery.
  • Excellent customer service skills.
  • Excellent experience of Microsoft Office (Outlook, Excel, Teams).
  • GSCE's grades C or above.
  • Ability to work independently and to deadlines.
  • Good communication skills, self-motivated, and well-organised.
  • Technical aptitude, problem-solving, and proactive.
  • Install experience of aftermarket GPS machine systems - desirable.
  • Experience of working with a CRM system - desirable.
  • Knowledge of Trimble, Leica, and Topcon machine control workflows - desirable.
  • An understanding of GNSS and GPS for earthworks and civil engineering - desirable.
What We Can Offer
  • Competitive Salary.
  • Up to 27 days holiday linked to service, plus bank holidays and Christmas shutdown.
  • Employee Assistance Programme.
  • Pension Scheme.
  • Career development/progression.
  • Death in service benefit.
  • Company van.