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Installation Specialist

1 month ago

Redditch, Worcestershire, United Kingdom Marubeni Komatsu Ltd Full time

About Marubeni Komatsu Ltd

Marubeni Komatsu Ltd is a leading provider of digital construction solutions, dedicated to supporting businesses on their digital journey.

We offer a complete range of construction site services, including the rental of digital equipment, job site setup, 3D data and terrain mapping, and bespoke training courses.

Our team is passionate about delivering exceptional customer service and providing innovative solutions to meet our customers' needs.

Job Summary

We are seeking an experienced Installation Specialist to join our team. The successful candidate will be responsible for carrying out installations of aftermarket MC and MG systems, providing technical support and training to customers, and assisting the sales team with technical backup.

Key Responsibilities

  • Carry out installations of aftermarket MC/ MG systems, including responding to customer requests, delivering accurate installations, and producing documentation.
  • Provide technical support and training to customers, including site localisations and base station setups.
  • Assist the sales team with technical backup on technology products.
  • Update CRM system with support call details, install details, and asset details.

Requirements

  • Experience of working with heavy plant and machinery.
  • Excellent customer service skills.
  • Technical aptitude, problem-solving, and proactive approach.
  • Install experience of aftermarket GPS machine systems (desirable).
  • Experience of working with a CRM system (desirable).

What We Offer

  • Competitive salary.
  • Up to 27 days holiday linked to service, plus bank holidays and Christmas shutdown.
  • Employee Assistance Programme.
  • Pension Scheme.
  • Career development/progression.
  • Death in service benefit.
  • Company van.