Senior Account Manager, Client Services Lead

4 weeks ago

London, Greater London, United Kingdom Influencer Full time

About the Role

We are seeking a highly skilled Senior Account Manager to join our UK Partnerships team at Influencer. This role will be responsible for delivering best-in-class client service, executing end-to-end influencer and UGC marketing campaigns across various brands, media agencies, and platforms.

Key Responsibilities

  • Support the Account Director in creating timelines, creator briefs, and treatment decks, ensuring the team is proactively sharing internal updates on campaign status.
  • Build and foster strong client relationships, manage expectations, and share updates and actions.
  • Oversee and manage respective campaigns internally, utilizing TikTok's platform TTCX, our platform Waves, and ensuring the wider team has accurately uploaded content and organized creator payments on our team Monday.com boards.
  • Lead on creating campaign case studies and Post-Campaign Analysis reports, demonstrating the ability to convert data and campaign insights into key learnings and confidently present to clients.
  • Be the first point of contact for the team for any campaign delivery-related issues and filter to escalate to the Account Director when necessary.
  • Assist the Account Director in thought-provoking creative strategy and campaign execution tactics.
  • Manage a team of Account Executives and Senior Account Executives, including daily management tasks, training, and personal development plans.

Requirements

  • Experience in influencer marketing is mandatory.
  • 4-5+ years of experience working in an agency or brand within influencer marketing, advertising, social, media, and/or creative.
  • Multilingual language capabilities are preferred but not mandatory.
  • Experience in client account management and creator management.
  • Experience in delivering post-campaign analysis.
  • Experience in delivering UGC branded content for brands to achieve paid performance across social platforms.
  • Understanding of paid media, objectives, KPIs, and strategy.
  • Experience in reviewing legal agreements with creators and brands, with an understanding of usage and payment terms.
  • High energy and ability to multitask, with a real ability to quickly prioritize across several projects.
  • A proven team player, with a proactive and positive approach to achieving goals and supporting the work of others.
  • Able to build strong rapport and relationships both internally and externally.

What We Offer

  • Remote working model.
  • Enhanced Parental Leave policies.
  • Private Health Insurance.
  • Wellness programs and resources.

We are committed to cultivating an environment that promotes diversity, equity, and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work every day, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for influencer marketing and a desire to be a part of one of the fastest-growing companies within this exciting industry.

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