User Experience Director

6 days ago

London, Greater London, United Kingdom Trustpilot, Inc. Full time

About the Role

We're seeking a UX Researcher to lead our user research initiatives and drive research for key current projects as well as visionary, future-focused initiatives.

Job Description:

The ideal candidate will have 7+ years of UX research experience, with demonstrated success in leading complex and cross-functional research projects that drive significant product improvements.

Responsibilities:

  1. Develop and lead high-quality research proposals that clearly articulate research objectives, align stakeholders, and define the scope, ensuring research initiatives are strategically integrated into the product roadmap.
  2. Guide cross-functional research processes, collaborating closely with product designers to distill, communicate, and transform data into actionable insights that directly influence strategic product decisions.
  3. Oversee the creation of cohesive user experiences by guiding research efforts across user journeys and working closely with designers to ensure an integrated, user-centered approach.
  4. Shape the strategic direction of user research initiatives, using qualitative and quantitative research techniques to deeply understand user needs, elevate the customer voice, and deliver insights that influence company-wide decisions.

Requirements:

  • 7+ years of UX research experience, with demonstrated success in leading complex and cross-functional research projects that drive significant product improvements.
  • Expertise in designing and implementing impactful research strategies, with the ability to create and oversee implementable plans for solving complex challenges at scale.
  • Proven track record of setting a high standard for research quality, with a portfolio of case studies that demonstrate thought leadership, analytical rigor, and the ability to influence product direction.
  • Deep experience with product roadmaps and strategy, with a demonstrated ability to identify knowledge gaps, align research with business goals, and work collaboratively with cross-functional partners to prioritize high-impact research.

What We Offer

  • A competitive salary: $120,000 - $150,000 per year, depending on experience.
  • A range of flexible working options to dedicate time to what matters to you.
  • 25 days holiday per year, increasing to 28 days after 2 years of employment.
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
  • Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
  • Pension and life insurance.
  • Health cash plan, online GP, 24/7, Employee Assistance Plan.
  • Full access to Headspace, a popular mindfulness app to promote positive mental health.
  • Paid parental leave.
  • Season ticket loan and a cycle-to-work scheme.

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