IT Support Specialist

1 week ago

Worcester, Worcestershire, United Kingdom Hays Technology Full time
Job Title: 2nd Line IT Support Technician

About the Role:
As a 2nd Line IT Support Technician at Hays Technology, you will play a crucial role in developing a strong internal IT framework and enhancing cybersecurity and internal procedures. You will oversee all IT hardware, manage Microsoft Office accounts, coordinate with external IT support, and address general IT issues.

Key Responsibilities:
Efficiently handle second-line support, addressing escalations, technical enquiries, and problem-solving
Implement secure firewalls
Oversee the management and deployment of the ISO 27001 system
Develop and manage Cyber policies

Requirements:
3+ years of experience in IT support and systems maintenance
Excellent communication skills and ability to establish rapport with employees at all levels
Strong prioritisation abilities and keen attention to detail

What We Offer:
£30,000-£40,000 Annual Salary DOE
Full-time permanent position
Opportunities to progress
25 Days Annual Leave + Bank Holidays
Birthday Day Off
Monthly Team Treats & Social Activities
Company Product Discounts
Profit Share Bonus Scheme

How to Apply:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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