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Piano Works Host
2 months ago
The Piano Works is a dynamic and vibrant live music venue in London, offering an unparalleled guest experience. We are seeking a skilled and charismatic Host to join our team and contribute to the success of our two fantastic venues.
Job SummaryWe are looking for a part-time Host to provide exceptional customer service, manage reservations, and ensure a seamless dining experience for our guests. As a Host, you will be the first point of contact for our guests, setting the tone for an unforgettable experience.
Key Responsibilities- Manage reservations and seating arrangements with ease and efficiency.
- Provide exceptional customer service, ensuring a warm and welcoming atmosphere for our guests.
- Escort guests to their tables and offer recommendations from our extensive cocktail menu.
- Handle guest inquiries, complaints, and special requests in a professional and courteous manner.
- Maintain a clean and organized front-of-house area, including the entryway, waiting area, and restrooms.
- Assist in opening and closing duties, including setting up the host stand and organizing reservation books.
- Strong communication skills to interact with guests in a polite and engaging manner.
- Excellent organizational abilities to manage reservations and seating arrangements efficiently.
- Ability to work well under pressure and handle a high volume of guests during busy times.
- Positive and outgoing personality with a genuine desire to create a welcoming atmosphere for guests.
- Problem-solving skills to handle guest inquiries and address any issues that may arise.
- A generous service charge to reward your dedication to customer service.
- An amazing 50% discount on food and drink across all our venues.
- Access to our Employee Assistance Program (EAP) for consultation sessions on mental health, well-being, and finance.
- Third-party training sessions with globally accepted certificates.
- Incredible career progression opportunities to support your growth and development.
We invite you to submit your application, either in the form of a CV or a short video showcasing your personality and skills. We want to give you the opportunity to shine and stand out from the crowd. Please note that we are an equal opportunities employer and welcome applications from diverse candidates.
