Technical Support Specialist

4 days ago

Knutsford, Cheshire East, United Kingdom Glory Global Solutions Full time
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our dynamic team in Knutsford, UK. As a key member of our support team, you will be responsible for providing comprehensive Level 2 support, focusing on software and hardware issues.

Key Responsibilities:
  • Manage technical escalations and leverage our remote device management platform to enhance resolution efficiency.
  • Conduct technical analyses to pioneer service improvement programs and shape the advancements in our hardware and software solutions.
  • Support software and electro-mechanical hardware in a support environment.
  • Collaborate with UK & Ireland Field Service Engineers and our internal customer helpdesk.
Requirements:
  • HNC / HND / Degree qualified in a software related field, and electro-mechanical engineering.
  • Familiarity with Windows & Linux command line and batch / bash scripting.
  • Understanding of common network cryptography / security technologies.
  • Coding experience is a plus, but not required.
  • Wide Area and Local Area Network experience.
  • Computer and database literacy.
  • Experience of writing and preparing training material and implementing training plans.
About Us:

Glory Global Solutions is a global leader in cash technology solutions, enriching the financial and retail sectors across over 100 countries. We are committed to enhancing staff efficiency, lowering operating costs, and providing a stellar customer experience through innovation in cash management technologies.

Our company values include Value Creation, Self-Starter, Collaboration, Integrity, and Own Growth. We believe in equal opportunity for all qualified persons and will not discriminate against any applicant for employment.

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