Branch Operations Assistant
4 weeks ago
We are seeking a highly skilled and motivated Branch Operations Assistant to join our team at FSW Ltd. As a key member of our branch team, you will be responsible for providing exceptional customer service, managing inventory, and ensuring the smooth operation of our branch.
Key Responsibilities:
- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Manage inventory levels, ensuring that stock is accurately recorded and that orders are fulfilled efficiently.
- Assist with the preparation of the branch trade counter and customer area, ensuring that it is fully stocked, clean, and tidy.
- Serve customers at the trade counter, processing orders and providing information on products and services.
- Source and order non-stocked items from other branches or via the Purchasing Department, ensuring that stock levels are maintained at prescribed levels.
- Participate in stock take activities, ensuring that inventory levels are accurate and up-to-date.
- Maintain a clean and safe environment, complying with all health and safety requirements.
- Undertake driver duties for the branch as requested, ensuring that vehicles are loaded safely and that all documentation is submitted to management on time.
Requirements:
- A good standard of education, including maths and English.
- A good telephone manner and proven experience of working within a similar environment.
- Ability to multitask, including picking stock, taking phone calls, and replying to emails.
- Ability to work under pressure and meet deadlines.
- Full UK driving licence.
What We Offer:
- Attractive competitive salary.
- Up to 33 days holiday, including Bank Holidays.
- Employee rewards, including quirky perks such as late starts, early finishes, and long lunches.
- Employee assistance programme, including fitness classes, podcasts, and confidential counselling services.
- Retail discount scheme across many major high street stores, hospitality venues, holidays, and days out.
- Cycle to work scheme.
- Career opportunities throughout the business, across 27 branches in the UK and Ireland.
- Training and development investment, including on-the-job training, apprenticeships, and self-development courses.
- Auto-enrolment pension scheme.
- Life assurance.
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