Porter Shift Manager

4 weeks ago

Liverpool, Liverpool, United Kingdom NHS Full time
Liverpool University Hospitals NHS Foundation Trust

The successful candidate will be responsible for the effective management of the Portering department, ensuring high-quality services are delivered at the most economical cost. As the first point of contact for the department, the post holder must provide exceptional customer care and ensure all operations are conducted to a high standard.

Main Responsibilities
  1. To manage and motivate staff to ensure a high standard of service is maintained at all times, and to supervise by regular and random checks all Portering tasks, to ensure that they are carried out correctly, and at the times specified.
  2. To deploy Portering staff to meet the ad-hoc demands of the service and ensure that all ad-hoc work is completed within an acceptable time, prioritising the workload to ensure that service meets the expectations of the service users.
  3. To liaise with other departments regarding Portering work and to investigate any failure to meet work schedules and take action to remedy the situation, reporting this to senior management.
  4. To ensure all new Portering staff are inducted into the organisation and thereafter trained to an acceptable standard.
  5. To be responsible for the training and development of all staff on shift in order that the efficiency of the department can be maximised and that the potential of all employees can be fulfilled.
  6. To practice effective quality management, implementing and monitoring a range of PI's that will effectively track the performance of the department to deliver a high standard of customer care and continuous improvement.
  7. To maintain departmental records, both computerised and manual, including a daily record of all ad-hoc tasks undertaken by porters.
  8. To ensure schedules of routine duties are made available, and to assist in their review on a regular basis.
  9. To ensure weekly rotas are available to staff and to provide cover for absences for such rotas in an efficient and cost-effective manner, in line with departmental policy.
  10. To undertake regular team briefs for the shift team, and facilitate the cascading of relevant information.
  11. Review the performance of the shift team through the appraisal process and ensure these staff achieve the agreed objectives of the department.
  12. To carry out annual appraisals of basic grade Portering staff in line with the Trust's procedures for Investors in People.
  13. To participate in and operate the Trust's disciplinary and sickness procedures up to and including of shift team members, producing reports, conducting investigations of any issue pertinent to such matters and where appropriate participating in formal interviews.
  14. To maintain radio control with porters at all times and ensure that the radio code of practice is adhered to at all times.
  15. To undertake regular fire patrols and to attend all fire calls and assist fire brigade when on site as part of the fire response team.
  16. To undertake any Portering duties if required.
  17. To ensure that the operation of the department complies with all relevant statutory legislation and local policies on such aspects as Health and Safety, Personnel Policies, COSHH, Fire Code Standing Orders etc.
  18. To ensure all equipment used by Portering staff is maintained in good working order and arrange for any appropriate repairs to be carried out.
  19. Under the direction of the Deputy Portering and Distribution Manager, identify future needs for service users and participate in, and lead working groups designed to assist in the future planning of the service.
Person Specification
  • Qualification in Management
  • Experience in Management
  • Interpersonal Skills Demonstrated
  • Customer Service Experience
  • Fire Safety Qualification
  • IT Qualification

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