Restaurant Operations Manager

4 weeks ago


Hull, Kingston upon Hull, United Kingdom Five Guys Full time
Be Part of a Dynamic Team at Five Guys

We're a family-owned business that's passionate about serving high-quality burgers and fries. As a Shift Manager at Five Guys, you'll be responsible for leading a team of crew members to deliver exceptional customer experiences.

Key Responsibilities:
  • Lead and motivate a team of crew members to achieve excellent customer service and quality standards.
  • Support the General Manager in maintaining a clean and organized restaurant environment.
  • Ensure that all customers receive a positive experience, resolving any issues promptly and professionally.
  • Monitor and maintain quality control standards, ensuring that all food is prepared to perfection.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
What We Offer:
  • A competitive quarterly bonus scheme worth up to £3,000 per year.
  • An additional Secret Shopper bonus worth up to £2,000.
  • Long service Love2Shop voucher rewards.
  • 28 days paid holiday.
  • Paid breaks.
  • Free burgers, fries, and shakes while on shift.
  • Life assurance.
Why Join Five Guys?
  • Opportunities for career growth and development.
  • A fun and dynamic work environment.
  • Competitive pay and benefits.
  • Access to wellbeing support and employee assistance programs.


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