Automotive Insurance Consultant
2 days ago
We seek a highly skilled Motor Claims Handler to join our dynamic Claims team.
This is an excellent opportunity to work on a diverse portfolio of Motor Claims from initial notification to settlement, ensuring exceptional service standards.
To excel in this role, you will require:
- Strong experience in Commercial Motor Insurance claims handling, coupled with commercial awareness and a deep understanding of insurance claims procedures
- A passion for delivering exceptional customer service experiences, applying TCF and KYC methodologies
- Proficiency in Acturis system (desirable but not essential) and Microsoft Office applications
- Cert CII, or working towards this certification or keen to pursue it in the future
- Excellent organisational and time management skills
- Outstanding communication skills, both verbal and written
We offer a competitive salary of £50,000 - £70,000 per annum, alongside a comprehensive benefits package, including hybrid working, a generous holiday allowance, death in service benefit, company pension scheme, parking at the office, and more.
We provide opportunities for professional growth through our comprehensive learning & development framework, which includes apprenticeships available to all employees.
We are committed to reducing our environmental impact responsibly and encourage individual actions to decrease our carbon footprint.
Key Tasks:
- Efficiently manage Motor Claims, ensuring high-quality service delivery
- Maintain an up-to-date diary system for all claims, chasing them as necessary
- Develop a thorough understanding of Acturis
- Supply the broking department and clients with claims information and reports when necessary
- Handle complex claims according to group procedures
- Acknowledge new claims to both clients and insurers, informing clients and striving for optimal outcomes
- Generate claims reports when required
- Attend client meetings and present claims information when necessary
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