Automotive Insurance Consultant

2 days ago


Birmingham, Birmingham, United Kingdom CV-Library Full time
Job Summary

We seek a highly skilled Motor Claims Handler to join our dynamic Claims team.

This is an excellent opportunity to work on a diverse portfolio of Motor Claims from initial notification to settlement, ensuring exceptional service standards.

To excel in this role, you will require:

  • Strong experience in Commercial Motor Insurance claims handling, coupled with commercial awareness and a deep understanding of insurance claims procedures
  • A passion for delivering exceptional customer service experiences, applying TCF and KYC methodologies
  • Proficiency in Acturis system (desirable but not essential) and Microsoft Office applications
  • Cert CII, or working towards this certification or keen to pursue it in the future
  • Excellent organisational and time management skills
  • Outstanding communication skills, both verbal and written

We offer a competitive salary of £50,000 - £70,000 per annum, alongside a comprehensive benefits package, including hybrid working, a generous holiday allowance, death in service benefit, company pension scheme, parking at the office, and more.

We provide opportunities for professional growth through our comprehensive learning & development framework, which includes apprenticeships available to all employees.

We are committed to reducing our environmental impact responsibly and encourage individual actions to decrease our carbon footprint.

Key Tasks:

  • Efficiently manage Motor Claims, ensuring high-quality service delivery
  • Maintain an up-to-date diary system for all claims, chasing them as necessary
  • Develop a thorough understanding of Acturis
  • Supply the broking department and clients with claims information and reports when necessary
  • Handle complex claims according to group procedures
  • Acknowledge new claims to both clients and insurers, informing clients and striving for optimal outcomes
  • Generate claims reports when required
  • Attend client meetings and present claims information when necessary

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