Administrative Team Lead
3 weeks ago
- About the Role:
- The Administration Team Leader will oversee a team of administrators, providing support to various departments, including customer service, accounts, and operations.
In this role, you will be responsible for managing the workload and distributing tasks among the team, ensuring that all management activities are completed within agreed-upon timescales. You will also be responsible for ensuring the quality of the service by undertaking call audits and monitoring work completed by the team.
Additionally, you will identify and determine training needs, promoting continuous improvement and sharing best practices with the team. You will also be tasked with managing sickness, absence, and performance issues, as well as being a point of contact for complex queries and issues.
Key Responsibilities:
- Manage a team of administrators
- Provide support to various departments
- Ensure all management activities are completed within agreed-upon timescales
- Undertake call audits and monitor work completed by the team
- Identify and determine training needs
- Manage sickness, absence, and performance issues
- Be a point of contact for complex queries and issues
Requirements:
- Experience of successfully managing a team
- Demonstratable experience in a customer-facing and administration role
- Strong leadership and management skills
- Clear communication skills and ability to handle difficult problems
- Ability to adapt to changing demands and experience of working in a fast-paced team
About Teladoc Health UK:
Teladoc Health UK is a leading provider of virtual care services, committed to transforming the way people access and experience healthcare. As a member of our team, you will have the opportunity to work with a diverse group of professionals and contribute to the development of innovative solutions that improve patient outcomes.
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