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Community Engagement Manager

2 months ago

London, Greater London, United Kingdom Hyve Group Full time
About the Role

We are seeking a highly skilled and experienced Community Engagement Manager to join our team at Hyve Group. As the Relationship Manager/Head of Community for CWIEME, you will play a crucial role in maximizing attendance and engagement between buyers and suppliers across our diverse event products.

Key Responsibilities
  • Develop and manage the buyer acquisition plan, collaborating with the Head of Marketing and Digitization Director to identify biggest growth opportunities and set sector-specific targets aligned with overarching show goals.
  • Lead weekly team meetings, reporting on community progress against agreed metrics.
  • Manage, train, and coach the Community Team, focused on acquiring and converting high-quality engineers, procurement, and R&D professionals (buyers).
  • Develop key messaging for phone scripts, email copy, and social media channels.
  • Maintain accurate and timely records in our registration platform, maintaining data integrity and completing administrative tasks to navigate buyers through event stages.
  • Analyse buyer registration data and provide routine and ad hoc updates to the team to drive wider sales and marketing efforts.
  • Track completion rates, flag risks, and implement contingency plans as needed.
Requirements
  • Experience analysing and reporting results, including use of digital metrics.
  • Strong skills in building and developing relationships with customers, actively listening to their needs, and negotiating to achieve desired outcomes.
  • Ability to make decisions based on data analysis, using insights to guide strategies and continuously improve performance.
  • Keen attention to detail ensuring accuracy and quality in all tasks.
About Us

Hyve Group connects global industry communities through unmissable events, online networking platforms, and hyper-productive meeting programmes. Our decades of experience put us at the heart of industries, and we are committed to using our influence to shape innovation and drive progress across our customer communities.