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Credit and Collections Specialist

2 months ago

Langley Marish, Slough, United Kingdom IRIS - Networx Services Full time
About the Role

We are seeking a highly skilled Credit & Collections Advisor to join our vibrant Credit Control team at IRIS - Networx Services. As a key member of our team, you will play a pivotal role in maintaining customer relationships and safeguarding our financial integrity.

Key Responsibilities
  • Manage debtor notes and maintain accurate records.
  • Skilledly manage disputed accounts, finding resolutions or preparing for escalation when necessary.
  • Guide and empower junior colleagues within the Credit Control team.
  • Provide insightful commentary on debtors during weekly stakeholder calls.
  • Monitor significant outstanding invoices to uphold our cash flow.
  • Prepare accounts with solid evidence for legal proceedings when necessary.
  • Collaborate seamlessly with the sales order processing team to ensure accurate customer data.
  • Maintain precise performance metrics aligned with team objectives.
  • Issue credit notes as required to facilitate smooth transactions.
  • Cultivate positive relationships with internal and external partners.
  • Actively seek opportunities to enhance process efficiency.
  • Contribute to various projects and conduct ad-hoc analyses.
Requirements
  • Substantial experience in Credit Control departments.
  • Demonstrated proficiency in handling high-volume, low-value credit control scenarios.
  • Strong Excel skills, including VLOOKUP function and Pivot Tables.
  • Excellent communication and relationship-building skills.
  • Strong numeracy skills, attention to detail, and analytical abilities.
  • Ability to multitask and manage competing priorities under tight deadlines.
  • Proactive self-starter who thrives both independently and as part of a collaborative team.