Coffee Shop Team Leader
4 weeks ago
We are seeking a skilled and experienced Coffee Shop Supervisor to lead our team and deliver exceptional customer service. As a key member of our team, you will be responsible for overseeing the entire shop, including the flow of customers/orders, staff activities, and shop environment.
Key Responsibilities:
- Supervise and motivate a team of Coffee Shop Assistants to achieve sales targets and deliver excellent customer service.
- Ensure the shop is clean and tidy, and that all equipment is in good working order.
- Prepare and implement rotas for staff, taking into account target hours and customer demand.
- Responsible for meeting sales targets and achieving business objectives.
- Attend regular meetings with Managers and Area Managers to discuss shop performance and sales targets.
As a keyholder, you will be responsible for:
- Opening up the coffee shop for service, including taking delivery of goods and displaying stock.
- Stock rotation and checking dates on products.
- Displaying products and pricing, and amending the menu board as necessary.
- Conducting fridge checks and temperature checks on delivery.
- Ensuring the coffee shop is clean and tidy, and ready for service.
Deliver excellent customer service by:
- Answering telephone enquiries and taking orders over the telephone.
- Waiting on tables and preparing food and drinks.
- Clearing tables and washing up.
- Engaging with customers and providing a warm and welcoming environment.
Finishing up by:
- Ensuring the entire shop is clean and tidy, and that all equipment is cleaned and switched off.
- Placing orders with Head Office for stock items and products.
- Logging waste and cashing up.
- Locking up the shop at the end of the day.
Honesty Group is an independent business operating pubs, restaurants, coffeeshops, and farm shops, as well as serving our online and wholesale customers. We are committed to holding ourselves to the highest standards with regards to the environment and sustainability, and we are proud to be Real Living Wage employers.
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