Technical Mobile Device Management Specialist

3 weeks ago

Bolton, Bolton, United Kingdom Bolton NHS Foundation Trust Full time

Job Summary

The Bolton NHS Foundation Trust is seeking a highly skilled Technical Mobile Device Management Specialist to join their IT Department. The successful candidate will be responsible for the administration of Mobile Devices using various MDM Systems, including Intune, Workspace One, Knox, and Apple Business Manager.

Main Duties of the Job

The post holder will require excellent technical skills, Microsoft 365 knowledge, and good customer service skills. They must be flexible and able to work under pressure, providing an effective support service to the team.

About Us

The Trust is a great place to work, with a strong focus on teamwork and customer service. We are proud of our commitment to providing excellent care to our patients and are looking for someone who shares our values.

Person Specification

Essential

  • A Level / Diploma Level 3 or recent and significant experience
  • Demonstrate commitment to ongoing personal development
  • ITIL Foundation Qualification

Desirable

  • HND Computer Studies or equivalent

Experience

Essential

  • Excellent knowledge of Windows Operating systems and Active Directory Management
  • Excellent up to date knowledge and experience of Windows Desktop and MAC OS platforms as well as an in depth knowledge of the MS Office Suite of products
  • Experience of Office 365
  • Proven Experience of Mobile OS: Android, Apple
  • Proven Experience of Mobile Device: iPhone, iPads, Android phones, Android Tablets
  • Experience of call management using a call logging system, providing excellent user experience and managing expectations.
  • Ability to provide an effective support service.
  • Proven experience of working in a customer focused environment
  • Experience of telephone reporting and call logging systems
  • Knowledge to be a lead specialist in at least 4 technical disciplines as defined by the Knowledge Skills Framework Document.

Desirable

  • Supplier management experience

Skills and Abilities

Essential

  • Experience in delivering IT facilities
  • Relevant Support Experience in a previous support role
  • Excellent planning & organisational skills
  • Excellent up to date knowledge of Windows Desktop platforms such as Windows 10 as well as an in depth knowledge of the MS 365
  • To work effectively and efficiently supporting all projects to ensure all work commitments and updates are undertaken within the required deadlines.
  • A proactive approach to problem solving and able to identify and resolve problems
  • Monitor progress of statutory responsibilities against timescales and co-ordinate regular updates.
  • Good interpersonal and communication skills (written, verbal, electronic).
  • Ability to communicate complex information to all levels of staff.
  • Ability to read, analyse, and interpret detailed reports.
  • Ability to listen and diagnose correctly in order to ensure that incidents are dealt with effectively.
  • Ability to handle people in a courteous and sensitive manner taking account of individual needs and concerns.
  • Ability to cope with varying degrees of pressure when customers phone with high demands of response.
  • Proven track record of working as part of a team.
  • Ability to assess the importance and urgency of situations and initiate appropriate action, when required.
  • High standard of written and verbal communication skills.
  • Have a customer oriented approach

Desirable

  • Ability to communicate complex information to all levels of staff.

Knowledge

Essential

  • Knowledge and experience of using Microsoft Word, Excel, PowerPoint and Outlook at an intermediate level.
  • Knowledge of current NHS Information Technology issues, standards and procedures.

Other

Essential

  • Flexibility of working hours
  • Well motivated
  • Able to work on own initiative

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