Claims Team Support Specialist

1 week ago


Wellingborough, Northamptonshire, United Kingdom Vizion Network Limited Full time
About the Role

We are seeking an experienced and customer-focused individual to join our Claims Team as a Customer Service Advisor.

Key Responsibilities:

  1. Assist in the administration and management of motor claims, ensuring efficient processing and resolution.
  2. Communicate effectively with customers, repair network members, and internal teams to facilitate smooth claim progression.
  3. Maintain accurate records and data within the company's management system, adhering to data protection regulations.
  4. Contribute to the development and implementation of business processes and procedures to improve service delivery and efficiency.
  5. Promote a positive brand image and enhance customer satisfaction through excellent communication and interpersonal skills.
  6. Work collaboratively with colleagues to achieve team objectives and targets.

Requirements

  • Degree-level education or equivalent experience in a related field.
  • Proven track record of delivering exceptional customer service and administrative support.
  • Strong analytical and problem-solving skills, with the ability to work autonomously and as part of a team.
  • Good knowledge of Microsoft Office applications and willingness to learn new systems and technologies.
  • Commitment to ongoing professional development and continuous improvement.

What We Offer

  • Salary: £28,000 - £32,000 per annum, depending on experience.
  • Benefits package, including generous annual leave entitlement, holiday purchase scheme, and employee benefits scheme.
  • Opportunities for career advancement and professional growth within the company.
  • Collaborative and supportive work environment.
  • Recognition and rewards for outstanding performance and contributions.


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