Service Delivery Associate

4 weeks ago


Huntingdon, Cambridgeshire, United Kingdom Telefonica Tech Full time

The Service Delivery Associate plays a vital role within the Service Delivery Office at Telefonica Tech, responsible for owning the operational relationship with assigned customers. This includes providing support for Tier 2 customers, developing an understanding of their business needs, and creating, owning, and updating documentation.

Key responsibilities include holding regular service reviews, driving improvements, and reporting on performance. The successful candidate will also support the Service Delivery Management team by assisting with reporting, promoting the use of standard documentation, and engaging in a number of activities to drive customer satisfaction and loyalty.

Key skills and experience required include strong relationship management skills, effective management of stakeholder relationships, and excellent understanding of ITIL. The ideal candidate will be highly enthusiastic, approachable, and motivated, with excellent communication, negotiation, and presentation skills.

Additional requirements include the ability to work in a rapidly expanding and fast-changing environment, with a strong work ethic and willingness to go the extra mile to get the job done. This is a hybrid role with some homeworking, but a requirement to travel to our offices in St Ives, Cambridge, London, and occasional visits to customer sites.



  • Huntingdon, Cambridgeshire, United Kingdom Telefonica Tech Full time

    Job Title: Service Delivery AssociateAt Telefonica Tech, we are seeking a highly motivated and organized Service Delivery Associate to join our Service Delivery Office (SDO). As a key member of our team, you will be responsible for developing and maintaining strong relationships with our Tier 2 customers, providing exceptional support and ensuring their...


  • Huntingdon, Cambridgeshire, United Kingdom Telefonica Tech Full time

    The Service Delivery Associate plays a crucial role within the Service Delivery Office (SDO) at Telefonica Tech. This position is responsible for owning the operational relationship for assigned customers, providing support for Tier 2 customers, and developing an understanding of their business needs and requirements.The SDO is part of the wider Service...


  • Huntingdon, Cambridgeshire, United Kingdom Telefonica Tech Full time

    • As a Service Delivery Associate at Telefónica Tech, you will develop an understanding of our customers' business needs and requirements to provide exceptional customer support.• You will work closely with the Service Delivery Management team to create, own, and update documentation for assigned customers, driving improvements and reporting on...


  • Huntingdon, Cambridgeshire, United Kingdom Telefonica Tech Full time

    Job Description:The Service Delivery Associate at Telefonica Tech works closely with customers to develop a deep understanding of their business needs and requirements. As a key member of the Service Delivery Office, this individual owns the operational relationship for assigned customers, providing support for Tier 2 customers and driving improvements to...


  • Huntingdon, Cambridgeshire, United Kingdom Telefonica Tech Full time

    Job Title: Service Delivery DirectorJob Summary:The Service Delivery Director will be responsible for the end-to-end service delivery to clients, managing performance of services provided as per contractual obligation ensuring service levels are achieved. The Director will work closely with internal key stakeholders in delivering service excellence and...


  • Huntingdon, Cambridgeshire, United Kingdom Clancy Full time

    The RoleAs a Customer Service Delivery Expert at Clancy, you will be responsible for delivering exceptional customer service and resolving written complaints efficiently. Your strong organisational and analytical skills will enable you to work effectively with our SAP system, ensuring timely and accurate responses to customer inquiries.Key...


  • Huntingdon, Cambridgeshire, United Kingdom Telefonica Tech Full time

    Job Title: Service Delivery ManagerAs a Service Delivery Manager at Telefónica Tech, you will be responsible for overseeing the end-to-end service delivery to our clients, ensuring that service levels are achieved and performance is managed according to contractual obligations.Key Responsibilities:Client Liaison: Serve as the primary point of contact for...


  • Huntingdon, Cambridgeshire, United Kingdom Telefonica Tech Full time

    The Service Delivery Manager will be responsible for delivering exceptional service to clients, ensuring performance meets contractual obligations and service levels are achieved. This role requires strong relationships with internal stakeholders and customers, driving service excellence and constant improvement.Key Responsibilities:Act as the primary point...


  • Huntingdon, Cambridgeshire, United Kingdom Next Full time

    We are seeking a talented Customer Experience Associate to join our team at Next. As a key member of our store team, you will be responsible for delivering exceptional customer service and maintaining high levels of stock operations.About the Role:To succeed in this role, you will need to offer fast and friendly service at all times, helping customers find...


  • Huntingdon, Cambridgeshire, United Kingdom Grafters Recruit Full time

    Job Role:To provide exceptional customer service and ensure a positive experience for our customers by delivering products on time and to their desired location.Key Responsibilities:Deliver products to customers in a courteous and professional manner.Ensure compliance with all transport legal requirements and company policies.Engage with customers to...


  • Huntingdon, Cambridgeshire, United Kingdom Telefonica Tech Full time

    As a Service Delivery Manager at Telefonica Tech, you will be responsible for delivering exceptional customer experiences across the entire service lifecycle. Your key objective will be to manage performance, ensure service levels are met, and drive constant service improvement.Key Responsibilities:Act as the primary point of contact for customers, fostering...


  • Huntingdon, Cambridgeshire, United Kingdom Tesco Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Delivery Driver to join our team at Tesco. As the face of our brand, you will be responsible for delivering exceptional customer service, ensuring that every customer interaction is a positive one.Key Responsibilities:Loading and unloading vehicles, ensuring that all products are...

  • Permit Officer

    3 weeks ago


    Huntingdon, Cambridgeshire, United Kingdom Service Care Solutions Full time

    Service Care Solutions is seeking a Permit Officer to manage permits for safe and efficient traffic movement. Key Responsibilities:• Review and process permit applications within agreed timescales.• Collaborate with a team to resolve permit issues and manage associated fees, fines, and Fixed Penalty Notices.• Engage with utility companies regarding...


  • Huntingdon, Cambridgeshire, United Kingdom Tesco Full time

    At Tesco, we're passionate about delivering exceptional customer experiences. As a Tesco Delivery Driver - Customer Service Expert, you'll play a crucial role in bringing this vision to life.About the RoleWe're looking for motivated and customer-focused individuals to join our team as Delivery Drivers. You'll be responsible for delivering groceries to...


  • Huntingdon, Cambridgeshire, United Kingdom Welcome Break Full time

    Night Shift Team AssociateAbout the RoleWe are seeking a Night Shift Team Associate to join our team at Welcome Break. As a Night Shift Team Associate, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our facilities during night shifts.Key ResponsibilitiesProvide excellent customer service to our...

  • 7.5t Delivery Driver

    4 weeks ago


    Huntingdon, Cambridgeshire, United Kingdom Staffing Match - London Transport Full time

    Job Title: 7.5t Delivery DriverWe are seeking a skilled and experienced 7.5t Delivery Driver to join our team at Staffing Match - London Transport. As a 7.5t Delivery Driver, you will be responsible for safely completing deliveries in a 2-man crew, ensuring the proper representation of our company's name, and providing exquisite customer service.Key...


  • Huntingdon, Cambridgeshire, United Kingdom Tesco Full time

    About the RoleWe are seeking a skilled and customer-focused Delivery Driver to join our team at Tesco. As a key member of our delivery team, you will be responsible for delivering excellent customer service and ensuring that our customers receive their shopping in a timely and efficient manner.Key ResponsibilitiesDeliver customer shopping trips in a safe and...


  • Huntingdon, Cambridgeshire, United Kingdom Grafters Recruit Ltd Full time

    Job Title: Customer Delivery DriverJob Summary:We are seeking a reliable and customer-focused delivery driver to join our team at Grafters Recruit Ltd. As a delivery driver, you will be responsible for delivering products to customers in a timely and professional manner.Key Responsibilities:• Ensure customer satisfaction by delivering products on time and...


  • Huntingdon, Cambridgeshire, United Kingdom mydentist Full time

    Your future as a dental professional starts with this exciting opportunity to join our esteemed practice at mydentistOur Huntingdon Practice offers a unique chance to build a fulfilling career in a modern, advanced, spacious, and centrally located 6 surgery practice.We have access to the latest equipment and materials, ensuring you have everything you need...

  • 7.5t Delivery Driver

    4 weeks ago


    Huntingdon, Cambridgeshire, United Kingdom Staffing Match Full time

    Job Title: 7.5t Delivery Driver - HuntingdonJob Summary: We are seeking a reliable and skilled 7.5t delivery driver to join our team at Staffing Match. As a 7.5t delivery driver, you will be responsible for safely completing deliveries in a 2-man crew, ensuring the proper representation of our client’s name, and providing exquisite customer service.Key...