Service Delivery Associate

1 week ago


Huntingdon, Cambridgeshire, United Kingdom Telefonica Tech Full time

The Service Delivery Associate plays a vital role within the Service Delivery Office at Telefonica Tech, responsible for owning the operational relationship with assigned customers. This includes providing support for Tier 2 customers, developing an understanding of their business needs, and creating, owning, and updating documentation.

Key responsibilities include holding regular service reviews, driving improvements, and reporting on performance. The successful candidate will also support the Service Delivery Management team by assisting with reporting, promoting the use of standard documentation, and engaging in a number of activities to drive customer satisfaction and loyalty.

Key skills and experience required include strong relationship management skills, effective management of stakeholder relationships, and excellent understanding of ITIL. The ideal candidate will be highly enthusiastic, approachable, and motivated, with excellent communication, negotiation, and presentation skills.

Additional requirements include the ability to work in a rapidly expanding and fast-changing environment, with a strong work ethic and willingness to go the extra mile to get the job done. This is a hybrid role with some homeworking, but a requirement to travel to our offices in St Ives, Cambridge, London, and occasional visits to customer sites.



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