Beauty Service Strategist

3 days ago


Liverpool, Liverpool, United Kingdom SEPHORA Full time

We are seeking a seasoned professional to oversee the development of our customer experience strategy. As a key member of the Sephora team, you will collaborate across departments to position us as the premier beauty destination and enhance brand loyalty.

About the Role:

This is an excellent opportunity to drive sales growth through data-driven decision-making and strategic partnerships with brands. If you have a proven track record in customer experience management and a passion for innovation, we'd love to hear from you.

Responsibilities:
  1. Customer Experience Strategy:
    • Develop a comprehensive strategy for delivering exceptional customer experiences through omnichannel approaches.
    • Leverage CRM systems to cultivate long-term customer relationships and tailor communications based on data insights.
  2. Team Development:
    • Design training programs to equip Beauty Advisors and Supervisors with essential skills and knowledge.
    • Maintain high-performing teams through regular performance assessments and constructive feedback.
  3. Sales Growth:
    • Foster strategic partnerships with brands to drive sales growth and optimize product offerings.
    • Maximize Beauty Hub engagement through events and promotions that resonate with customers.
About You:
  1. A minimum 5-year experience in customer experience management, preferably in the retail or beauty industry.
  2. Knowledge of omnichannel strategies, CRM systems, and retail services.
  3. Analytical mindset and proficiency in data analysis tools.

The estimated salary for this role is around $125,000 per year, depending on qualifications and location. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.



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