Beauty Service Strategist
3 days ago
We are seeking a seasoned professional to oversee the development of our customer experience strategy. As a key member of the Sephora team, you will collaborate across departments to position us as the premier beauty destination and enhance brand loyalty.
About the Role:This is an excellent opportunity to drive sales growth through data-driven decision-making and strategic partnerships with brands. If you have a proven track record in customer experience management and a passion for innovation, we'd love to hear from you.
Responsibilities:- Customer Experience Strategy:
- Develop a comprehensive strategy for delivering exceptional customer experiences through omnichannel approaches.
- Leverage CRM systems to cultivate long-term customer relationships and tailor communications based on data insights.
- Team Development:
- Design training programs to equip Beauty Advisors and Supervisors with essential skills and knowledge.
- Maintain high-performing teams through regular performance assessments and constructive feedback.
- Sales Growth:
- Foster strategic partnerships with brands to drive sales growth and optimize product offerings.
- Maximize Beauty Hub engagement through events and promotions that resonate with customers.
- A minimum 5-year experience in customer experience management, preferably in the retail or beauty industry.
- Knowledge of omnichannel strategies, CRM systems, and retail services.
- Analytical mindset and proficiency in data analysis tools.
The estimated salary for this role is around $125,000 per year, depending on qualifications and location. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.
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