Healthcare Operations Coordinator
1 week ago
The London Clinic is seeking a seasoned Healthcare Operations Coordinator to join our Customer Service Team. This is an excellent opportunity for a highly motivated and experienced professional to take on a challenging role in a dynamic healthcare environment.
The ideal candidate will be responsible for managing the day-to-day operations of a multi-functional contact centre team, ensuring seamless delivery of patient services and exceptional customer experiences. You will have direct line management responsibility for Customer Service Advisors, leading by example and driving performance improvement initiatives.
- Job Type: Full-time position working 37 hours per week
- Location: 1 Park Square West, London, NW1 4LJ
- Contract Type: 12 Month Fixed Term Contract
Key Responsibilities:
- Lead the Contact Centre Team, ensuring timely and efficient response to patient inquiries and bookings
- Develop and implement process improvements to enhance customer satisfaction and service quality
- Mentor and develop team members to achieve their full potential and drive performance excellence
Requirements:
- Salary: Up to £48,000 per annum (dependent on experience)
- Benefits: Comprehensive benefits package including pension scheme, private medical healthcare, annual leave, season ticket loan, and discounts with various retailers
- Skills: Proven leadership experience in a contact centre environment, ability to motivate and develop team members, expertise in process improvement and change management
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