Customer Service Representative

4 weeks ago


Basingstoke, Hampshire, United Kingdom Diligenta Full time
About the Role

As a Customer Service Representative at Diligenta, you will be responsible for delivering exceptional customer service to our clients. You will be the first point of contact for customers, handling inbound calls and providing support with their queries.

Key Responsibilities

•⁠ ⁠Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner.

•⁠ ⁠Work closely with colleagues to ensure seamless customer experience, sharing knowledge and best practices to enhance skills and develop best practices.

•⁠ ⁠Maintain accurate records of customer interactions, ensuring that all information is up-to-date and secure.

What We Offer

•⁠ ⁠Competitive salary and benefits package, including 31 days annual leave and annual discretionary bonus eligibility.

•⁠ ⁠Opportunities for career development and growth within Diligenta, with a supportive and inclusive work environment.

•⁠ ⁠Access to a range of employee benefits, including a contributory pension scheme, Group Life Assurance, and Group Income Protection.

About Diligenta

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands, using our unique technology solution to make a positive difference to the lives of millions. Our innovative approach to customer service and client satisfaction has earned us a reputation as a trusted partner in the industry.

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