HR Case Management Specialist
4 weeks ago
Job Summary:
You will be responsible for managing HR case management through self-service, leveraging technology and digital platforms to provide an exceptional customer service experience. This role involves responding to written inquiries from employees, managers, retirees, and family members regarding HR questions, issues, problems, and status changes within defined SLAs and quality measures.
Key Responsibilities:
- Utilize case management system tools to respond to written inquiries
- Use appropriate grammar and vernacular to respond to employee cases
- Resolve Tier 1 cases in a professional, sensitive, and customer-focused manner
- Escalate cases to the appropriate team
- Interface with internal and external resources to furnish or obtain needed information
- Refer employees, managers, retirees, and families to HR self-service technology or other resources
Requirements:
- Good HR Shared Services Query Management experience
- Experience in using HR Systems
- Strong verbal, written interpersonal, and telephone communication skills
- Must possess strong Microsoft Office skills
About Planet Pharma:
Planet Pharma is a global staffing services company with a strong presence in the biopharmaceutical industry. We provide a range of services, including recruitment, talent management, and HR consulting. Our team of experts has extensive knowledge and experience in the industry, and we are committed to delivering exceptional service to our clients.
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