Customer Service Representative

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Outdoor and Cycle Concepts Full time

Are you passionate about providing excellent customer service and working in a dynamic retail environment? We're looking for a motivated Sales Assistant – Customer Advisor to join our team at Cotswold Outdoor, part of Outdoor and Cycle Concepts.

Key Responsibilities:

As a Sales Assistant – Customer Advisor, you'll be working closely with our customers to understand their needs and provide a premium shopping experience. Your day-to-day tasks will include:

  • Creating a welcoming and inclusive shopping environment by connecting with customers and understanding their specific needs and wants
  • Modeling our company values and taking pride in maintaining a high-quality store environment
  • Participating in training opportunities to develop and maintain product knowledge, as well as building on existing skills
  • Maintaining a clean and organized shopping and working environment by adhering to store and stockroom standards
  • Identifying opportunities for add-on sales and providing excellent customer service

What We're Looking for:

We're looking for a team player with a passion for customer service, strong communication skills, and the ability to multitask. If you're eager to learn about all things outdoors and thrive in a fast-paced retail environment, we'd love to hear from you.

What's in it for you?

As a member of our team, you'll receive a competitive hourly rate of £11.68, with opportunities for bonuses and a range of benefits, including:

  • 40-60% discount across our range of products
  • Up to 33 days' holiday (pro rata) with the option to purchase additional holiday
  • Company pension scheme
  • Access to Perkbox, allowing you to save money throughout the year


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