Customer Service Representative

2 weeks ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Company Overview


Marshall Motor Group is one of the UK's largest car dealer groups, representing 23 popular manufacturers across 34 counties.


We pride ourselves on being passionate about our people and customers, offering huge opportunities for career growth within the Constellation Automotive Group.



Salary Information

The successful candidate can expect a competitive National Minimum wage salary, reflecting the job's value to the dealership.



Job Description

As a Receptionist/Showroom Host, you will be the first point of contact for customers and visitors, providing a warm welcome and exceptional service.



  • Taking inbound calls and transferring them to the relevant department or team member.
  • Greeting all visitors in a friendly and professional manner, assisting with queries and ensuring they have a great experience in the dealership.
  • Providing refreshments for visitors and maintaining a tidy seating area.
  • Handling incoming and outgoing mail and deliveries.
  • Assisting with administrative tasks as required.


Requirements

To succeed in this role, you will need:



  • Previous customer service experience, ideally within a professional environment.
  • Excellent communication skills, both verbal and written.
  • Good IT skills and ability to support with administration duties.
  • A self-motivated and organized approach, taking pride in your work.


Benefits

As a valued member of our team, you can enjoy:



  • 25 days annual leave plus bank holidays.
  • Life assurance and pension scheme.
  • Discounted car purchase scheme.
  • Service and bodyshop services.
  • Discounted shopping portal.


About Marshall Motor Group

We are committed to providing equal opportunities for the advancement of employees and promoting a diverse and inclusive workplace culture.



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