Senior Infrastructure Engineer

3 weeks ago


Cheltenham, Gloucestershire, United Kingdom Sopra Steria Ltd Full time
Job Title: Senior Infrastructure Engineer

We are currently recruiting for a Senior Infrastructure Engineer to join our team in Cheltenham. As a key member of our infrastructure team, you will be responsible for designing, implementing, and maintaining our clients' infrastructure solutions.

Key Responsibilities:
  1. Engage in pre-sales activities to scope out potential solutions and accurately assess effort and cost involved with implementation.
  2. Follow standard project processes and procedures to produce documentation to be used in proposals and evaluate hardware and software integration and test of new products for incorporation into program infrastructure.
  3. Administration and enhancement of the environment and its supportability, including endpoint optimization, network access integrity, data management, and third-line support.
  4. Be aware of the relevant SLA structure and respond, fix, or escalate according to the limits set out within that structure.
  5. Accurately assess time to complete tasks to ensure operational and user procedures.
Requirements:
  1. Sound knowledge of the latest developments and future strategy for technology areas and an awareness of its application within past and present Sopra Steria engagements.
  2. Experience of leading a small technical team to complete project tasks and working in a project environment.
  3. Experience within a customer support environment and an appreciation of the impact of problems on the customer business.
  4. Documentation skills with the ability to produce documents for use by an end user and operational procedure documentation for use by service desk personnel.
Desirable Skills:
  1. Technical infrastructure skills in an enterprise environment, including advanced infrastructure skills, administration, fault finding/diagnosis and fix, file/print clusters, enterprise thin client environment, messaging, virtualization, and hardware build and evaluation experience.
  2. Experience of working to tight SLA's and accreditation to technical level or equivalent essential.

We offer a competitive salary of £47k-£50k, 25 days holiday with the option to buy/sell, 4x life assurance, pension, and 3% flexible benefits fund. We also support flexible working arrangements to promote work/life balance and increase motivation.



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