Senior Infrastructure Engineer

4 weeks ago


Cheltenham, Gloucestershire, United Kingdom Sopra Steria Ltd Full time

We are seeking a skilled Senior Infrastructure Engineer to join our team at Sopra Steria Ltd. The successful candidate will have a strong background in technical infrastructure, with experience in administration, fault finding, and fix, as well as file/print clusters and enterprise thin client environments.

The role will involve working on a wide range of projects, from pre-sales activities to implementation and support. The ideal candidate will have excellent documentation skills, with the ability to produce clear and concise documents for end-users and service desk personnel.

Key responsibilities will include:

  1. Engaging in pre-sales activities to scope out potential solutions.
  2. Accurately assessing effort and cost involved with implementation.
  3. Following standard project processes and procedures to produce documentation for proposals.
  4. Evaluating hardware and software integration and testing new products for incorporation into program infrastructure.
  5. Administering and enhancing the environment and its supportability, including endpoint optimization, network access integrity, and data management.
  6. Providing third-line support to ensure timely resolution of issues.
  7. Assessing time to complete tasks to ensure operational and user procedures.

Requirements include:

  1. Sound knowledge of the latest developments and future strategy for technical infrastructure.
  2. Experience leading a small technical team to complete project tasks.
  3. Experience working in a project environment and customer support environment.
  4. Documentation skills and ability to produce documents for end-users and service desk personnel.

Desirable skills include:

  1. Technical infrastructure skills in an enterprise environment, including advanced infrastructure skills, messaging, virtualization, and hardware build and evaluation experience.
  2. Experience working to tight SLAs and accreditation to technical level or equivalent.

This is a full-time, permanent position based in Cheltenham, with a salary of £47k-£50k and benefits including 25 days holiday, 4x life assurance, pension, and flexible benefits fund.

We offer a range of flexible working arrangements to promote work-life balance and support different ways of working.



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